Is it illegal to murder receptionists?
But I swear to god, that's really what I'm feeling like doing right about now to the receptionists at the neurologist's and my internist's offices. ARGH.
As I mentioned in yesterday's post, my internist had promised to call the MS-specialist/neurologist doc this morning in order to get me in for an appointment this week. I waited until about 11 am this morning to call over to the neurologist's office to set up the appointment, just to give him some extra time and make sure he'd had time to call. But when I spoke with the (rather snippy) receptionist she told me my doctor had not yet called.
So I called up my doctor, spoke with his own rather snippy receptionist and was eventually punted to the referral coordinator (RC)'s voicemail. I left her a message telling her what I needed and commenced to wait. About 3 hours later, she called me back and said the doctor had faxed over my records and I needed to call the neurologist and request he review my case to see if I could get in sooner.
Errr, wasn't MY DOCTOR supposed to do that??
Grrr... OK. So I call the neurologist again. Snippy Receptionist #1 answers again and I tell her what the RC had told me. She informs me that she doesn't, in fact, have any records and if my doctor would fax them over she'd take them in to the doctor but she still can't do anything. She gives me the fax number and I hang up, call RC back (doing my best to bypass Snippy Receptionist #2), leave her another voicemail with the fax number and ask her to call me back.
And now I'm waiting again. Waiting waiting waiting. Frustrated and waiting.
The irony about all of this is that until today I was doing ok with the fact that I probably have MS. It's these damned doctors and their ridiculous staffs that are making me cry.
How wrong is that??? I mean seriously, aren't these people supposed to be compassionate?? I'm sorry I'm taking up your time, people, but if you'd fucking do things right the FIRST TIME we wouldn't be going through this.
ARGHHHHHHHHHHHHHH!



